Policies
Thank you for choosing Avant Home, your trusted destination for cutting-edge contemporary furniture and home accessories. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website and related services.
By accessing or using our website, you consent to the practices described in this Privacy Policy. Please take a moment to review the following information.
Information We Collect
1. Personal Information
We collect personal information that you voluntarily provide to us, such as your name, address, email address, phone number, and payment information when you make a purchase.
2. Usage Information
We may collect information about your interactions with our website, including your browsing behavior, the pages you view, and the products you search for and purchase.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze trends, administer the website, and gather demographic information. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including confirming your purchase, processing payments, and delivering products to you.
- Customer Support: To provide customer support and respond to your inquiries, requests, or concerns.
- Communication: To send you updates, newsletters, and promotional materials about our products and services, with the option to unsubscribe at any time.
- Improvements: To improve our website, products, and services based on your feedback and preferences.
- Security: To protect against fraud, unauthorized transactions, and other liabilities.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you.
- Legal Compliance: We may disclose your information when required by law, in response to legal processes, or to protect our rights and the rights of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Your Choices
You have the following choices regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your account on our website.
- Communication Preferences: You can opt-out of receiving promotional emails by following the instructions provided in each email.
Changes to this Privacy Policy
We reserve the right to update and make changes to this Privacy Policy. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to periodically review this page for the latest information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at contact@avanthome.com.
Thank you for trusting Avant Home with your privacy.
Thank you for choosing Avant Home for your cutting-edge contemporary furniture needs. We strive to provide you with high-quality products and a seamless shopping experience. In the event that you need to return a product, please review our Return Policy below.
1. Returns and Exchanges
1.1 Eligibility
Merchandise purchased from AvantHome.com may be returned for store credit or exchange only within 10 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Any product that is used, or not in its original condition will not be eligible for return or exchange. Returns must be pre-authorized by emailing concierge@avanthome.com with your order details. Returns received without pre-authorization will be subject to a restocking fee ranging from 20% to 50% of the purchase price. Returns must be properly packed using the same or similar packing materials provided with the original shipment, and sent at the customer's expense to the address provided in your pre-authorization email. Cost of shipping the item to you will not be refunded or credited.
1.2 Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Customized, special order, or personalized items
- Clearance or sale items
- Gift cards
1.3 Return Process
To initiate a return or exchange, please follow these steps:
- Contact our Customer Service team at contact@avanthome.com within the specified return period.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our Customer Service team will provide you with a return authorization and instructions on how to return the item(s).
1.4 Return Shipping
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of your item(s).
2. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Concierge Team immediately. We will work with you to replace the item or provide a solution. Claims for defective or damaged items must be filed within 24 hours of delivery. Please inspect your items immediately upon delivery. Claims received after 24 hours of delivery may not be processed. To file a claim, please contact concierge@avanthome.com
3. Order Cancellation
Orders cancelled after 24 hours may be subject to a cancellation and restocking fee ranging from 20% to 50%.
Our Concierge Team is available to answer any questions you may have in order to assist you with your purchasing decision and provide you with the most pleasant and confident shopping experience at Avant Home. At your convenience, contact the team at concierge@avanthome.com
Welcome to Avant Home, the premier destination for cutting-edge contemporary furniture and home accessories. The following Terms and Conditions govern your use of our website and the purchase of products from Avant Home. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
2. Product Information
We make every effort to ensure that the information about our products, including pricing and availability, is accurate and up-to-date. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
3. Order Acceptance
Your order constitutes an offer to purchase products from Avant Home. All orders are subject to our acceptance. We reserve the right to accept or decline any order for any reason. Upon receipt of your order confirmation, we will process and fulfill your order promptly.
4. Pricing and Payment
All prices on our website are in USD and are subject to change without notice. Payment for orders on our website is accepted through Visa, MasterCard, and American Express. By providing payment information, you represent and warrant that you have the legal right to use any credit card or other payment method utilized in connection with any transaction.
5. Shipping and Delivery
Shipping and delivery information, including costs and estimated delivery times, are provided on the product pages, or during the checkout process, or, when applicable, will be quoted to you upon inquiry. We aim to deliver products within the specified time frames, but delays may occur due to unforeseen circumstances. Avant Home is not responsible for any loss, damage, or additional costs that may arise due to shipping delays. Currently we offer shipping within the Continental United States. For shipping outside of the Continental United States, please contact our Concierge Team at concierge@avanthome.com
6. Returns and Refunds
Please refer to our Return Policy for information on returns and refunds.
7. User Account
To access certain features of our website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
8. Intellectual Property
All content on our website, including text, images, graphics, logos, and software, is the property of Avant Home and is protected by intellectual property laws. You may not use, reproduce, distribute, or display any portion of the content without the express written consent of Avant Home.
9. Limitation of Liability
Avant Home shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website or the purchase of products.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the State of Florida courts.
11. Changes to Terms and Conditions
We reserve the right to update and make changes to these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any updates.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at contact@avanthome.com.
Thank you for choosing Avant Home.